Refund & Cancellation Policy

This Policy applies to fees charged by Busiman for paid modules or services, if and when such paid offerings are made available. As of the effective date, many features may be offered free of charge; however, this Policy sets expectations for any current or future paid components.

• Free features are provided without charge and typically do not involve payments or refunds.
• Paid features, if introduced, will be clearly labeled with pricing, billing frequency, and any trial terms.

• If you purchase a subscription, billing will occur as communicated during checkout (e.g., monthly/annual).
• Taxes (including GST) may be charged in addition to the base price where applicable.
• Invoices and payment confirmations may be delivered electronically to your registered email address.

• You may cancel a subscription at any time from within your account settings or by contacting support. Cancellation stops future billing.
• Unless otherwise stated, access to paid features continues until the end of the current billing period.

• Introductory/trial refunds: If a free trial converts into a paid subscription, you may request a refund within 7 days of first charge where you have not meaningfully used paid features, subject to our review.
• Renewal refunds: For renewals, refunds are generally not provided once the billing period has started, except in cases of proven technical issues on our side that materially prevented use.
• One-time purchases: Refunds, if applicable, will be described at the point of sale and honored according to those terms.

• Change of mind or unused time after material use of paid features.
• Violations of our Terms of Service or Acceptable Use.
• Issues caused by third-party services outside our control (e.g., network outages, third-party downtime).

• If you experience a duplicate charge or a failed transaction where funds were debited, contact us with the transaction reference. We will coordinate with the payment processor to investigate and, if applicable, issue a reversal/refund.
• Refunds for failed/duplicate transactions are typically processed to the original payment method.

If you upgrade or downgrade during a billing period, we may prorate charges and/or credits according to our billing system capabilities and the terms communicated at the time of change.

• Approved refunds are typically initiated within 5–7 business days by Busiman. Actual credit to your account depends on your bank/card/UPI provider and may take additional time.
• You will receive an email confirmation once a refund has been initiated by us.

Email us at billing@busiman.inwith the following: account email, order/invoice number, transaction reference, date, amount, and a brief description of the issue. We may request additional information to validate the request and verify identity.

If specific products or promotions include separate refund terms, those terms will apply to the extent of any inconsistency with this Policy.

This Policy is governed by the laws of India. Disputes will be handled according to our Terms of Service.

We may update this Policy from time to time. We will post the updated Policy with a new effective date and, where required, provide notice.